Frequently Asked Questions

What is Auto Insurance?

Simply stated, Car Insurance protects you against the financial losses you would suffer if you were involved in an automobile accident. Your insurance company pays for these losses out of the pool of insurance premiums it collects from its thousands of customers. If you have no car insurance, you risk losing your savings, your home and your personal assets every time you get behind the wheel of your car.

What is a Certificate of Insurance?

A Certificate of Insurance is basically a snapshot of an insurance policy any point during the policy term and it can be provided to somebody that requires proof of it.

How do I choose the right insurance for my business?

Your risk department or your insurance adviser should be able to tailor fit a program which would protect your company and the people involved in the company or as a business owner, as the person in charge of looking after the insurance, the very important to disclose all of the operations of the company.  So at the risk adviser or the insurance adviser can then tailor fit that program with all the coverages and the endorsements to protect you properly.

The same logic is true for commercial auto policies.  We must disclose all of your operations within your fleet so that you won’t fall into the situation where coverage won’t apply for a driver and/or your cargo that the insurance company doesn’t know about.

What is Liability Insurance?

Liability insurance is the backbone of all insurance policies whether it’s your commercial building insurance, or whether it’s your commercial auto policy.  It’s designed to protect you against allegations of neglect or wrong doing by you or your employees from your product or by your company.

The wordings within the industry is not standard so it’s very important to be making sure that you have the proper wording for your company.  A lot of the insurance companies offer basic wordings which keeps your cost down but does not necessarily protect your company as you need it to be.

What is an Insurance Broker?

An Insurance Broker works with many different insurance companies to find the best insurance solutions for their clients. They act as a liaison between their clients and the insurance companies.  In order to be an insurance broker, you must complete an insurance exam. Every year thereafter in order to stay current within the industry you must complete educational requirements

How do I file an Insurance Claim?

If you have a claim, the first thing you should do is contact your broker. If it is afterhours and the office is closed, you can contact the 24-hour claims service hotline which is located on your policy documents or on your pink liability card. If it is a car accident or if there is a break and enter involved, you should contact the police and have it reported. Once your insurance company has been advised of the claim, a claims adjuster is assigned to your case which will look after your file. The amount that you receive for your claim will depend on the type of coverage that you hold and the policy itself.

What types of auto insurance coverage are available?

The financial protection offered through car insurance covers many areas: It protects you against claims if you’re responsible for an accident causing injury or death to another person. Similarly, you are protected in the event you damage someone else’s car or property (this is known as Third Party Liability). It can protect you, your family and your passengers against financial losses caused by injury in an automobile accident and it can provide financial compensation for dependents in the event of your death (this is known as Accident Benefits). It can also protect you against the cost of damage to your car from a collision or other causes (this is known as Collision or Comprehensive).

Do I have to have auto insurance?

YES. By law, anyone who owns a motor vehicle and drives on public roads anywhere in Canada is required to have certain basic coverage. You have to purchase Accident Benefits insurance, Uninsured Automobile coverage and at least $200,000 worth of Third Party Liability insurance.

What do I do if I have a claim?

Contact your broker as soon as possible to advise that you’ve had a loss. In cases of injury in a car accident, or if theft or break-in is involved, the police must be told as well. Once your insurance company has been advised, a claims specialist — called an adjuster — will be assigned to look after your claim. The amount you receive for your claim will depend on the type of coverage you bought.

How are claims settled?

The vast majority of claims are resolved amicably through negotiation. A car insurance policy is a legal contract between you and your insurance company. As with any contract, the courts have the final decision in any disagreement between you and your company, or in any dispute between you and another person involved in the same accident. In such cases, the court decides who is responsible and may also decide the extent of damages to be paid.

How does the Donnell Insurance deal with car insurance companies?

Acting as an intermediary between the customer and the insurance company, the broker, provides the following services:

  1. Advice on the type and amount of insurance you should buy.
  2. All of the paperwork in setting up or renewing a policy, e.g. change of vehicle, additional coverages, change of usage.
  3. Assistance at the time of making a claim. Brokers can help to speed up the settlement of the claim. They are not, however, allowed to give legal advice.